Motorcycle and Powersports News

Small Business Consultants Hockessin DE

This page provides relevant content and local businesses that can help with your search for information on Small Business Consultants. You will find informative articles about Small Business Consultants, including "Selling Service". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Hockessin, DE that can help answer your questions about Small Business Consultants.

Delaware State University
(302) 678-1555
1 Innovation Way, Suite 301
Newark, DE
 
Delaware SBTDC
(302) 831-1555
1 Innovation Way, Suite 301
Newark, DE
 
Rae Cook & Associates, Inc.
1 302 218 7270 cell
22 Blue Fox Court
Newark, DE
 
Waratah Communications, LLC
(610) 616-2177
P.O. Box 759
Downingtown, PA
 
Collective Knowledge Advisors
(610) 269-7851
517 E. Lancaster Avenue Suite 402
Downingtown, PA
 
Delaware SBDC - New Castle County
(302) 831-1555
1 Innovation Way, Suite 301
Newark, DE
 
Widener University SBDC
(610) 619-8490
1450 Edgmont Avenue Suite 120
Chester, PA
 
DSS Incorp LLC
(302) 836-0270
Suite 560 Peoples Plaza #203
Newark, DE
 
Laurus Associates, LLC
(610) 213-0598
200 Santillo Way
Downingtown, PA
 
White Lakes Services, LLC
(610) 942-4146
75 Lahawa Drive
Downingtown, PA
 

Selling Service

With more used units on the road and fewer new units going out your doors, it's crucial to capitalize on your service department.

On a related note, MPN assistant editor Doug Dalsing takes a look at today's top tools this month on page 15. While these modern conveniences will help your team spin their wrenches a little more efficiently, service department profitability comes down to the processes you have in place.

If you're like a lot of dealers, you're not making money on every repair order. So where is that hard-earned money slipping through your fingers?

One of the first things to examine is how your techs are spending their time. How much of their day is wasted rolling bikes in and out of service bays, hiking them on the lifts and gathering tools. While its only five minutes here and another ten there, when you add it up, a considerable amount of your techs' hourly wages aren't going into actual repairs.

Invest in a second lift per tech and have a service assistant who isn't getting the prime pay rolling bikes and setting up the workstations; after a tech completes one RO he can seamlessly move to the next. It may seem like an investment on the onset, but the increase in productivity will reflect itself in your profitability.

To really make money in your service department, though, you need to perfect customer interaction.

If you don't have an appointment system in place, no customer is going to take you seriously. First, get as much information over the phone as you possibly can. This begins building customer confidence, and it helps assure you have every part in stock to complete the RO in a timely fashion once the bike arrives at the shop.

Your service department needs to be as clean, organized and professional as its parallel automotive peer, or your customers are not going to have confidence in your shop. As Bill the service advisor does at Pete's Toyota World, you need to start every service visit with the same basic process: Confirm and collect your customer's information as well as a detailed history of the unit. Review the vehicle history with your client if the bike has been in your shop before, point out service items that are coming due. Not only will this build your credibility with the customer, it will increase your average RO ticket price.

The next step is a thorough walk-around of the unit. Using a check-list you'll later share with your customer, complete a detailed visual inspection of the unit and have your customer sign off on it. I'd even take this inspection one step further by snapping a digital photo of each side of the bike. This process will not only build the perceived value and add service items to the RO, but it will also protect you from customer complaints. You'll have proof that your customer's fairing was indeed scratched when he brought it in because he will have signed off on it.

Finally, it's time to ask for the service sale. This is the time to make a P&A sale on a co...

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