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Small Business Consultants Hyde Park MA

This page provides relevant content and local businesses that can help with your search for information on Small Business Consultants. You will find informative articles about Small Business Consultants, including "Selling Service". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Hyde Park, MA that can help answer your questions about Small Business Consultants.

UMass Boston SBDC & Minority Business Center
(617) 287-7750
100 Morrissey Boulevard
Boston, MA
 
SBR-Small Business Results
(617) 969-7224
15 Bank Street
Newton, MA
Prices and/or Promotions
20 MInutes Free Inititial Consultation

New England Business Development
(781) 652-0326
158 Burlington Street
Lexington, MA
 
Western Mass Regional SBDC
(413) 737-6712
scibelli enterprise center
Springfield, MA
 
Northeast Regional Office Salem State College
(978) 542-6343
121 Loring Avenue, Suite 310
Salem, MA
 
Massachusetts Export Center SBDC
(617) 973-8664
10 Park Plaza, Suite 4510
Boston, MA
 
Blue Sage Group
(781) 821-8232
48 Spring Lane
Canton, MA
 
Southeastern Massachusetts Regional SBDC
(508) 673-9783
200 Pocasset Street
Fall River, MA
 
Massachusetts SBDC
(413) 545-6301
227 Isenberg School of Management
Amherst, MA
 
Berkshire Regional Office
(413) 499-0933
75 North Street Suite 360
Pittsfield, MA
 

Selling Service

With more used units on the road and fewer new units going out your doors, it's crucial to capitalize on your service department.

On a related note, MPN assistant editor Doug Dalsing takes a look at today's top tools this month on page 15. While these modern conveniences will help your team spin their wrenches a little more efficiently, service department profitability comes down to the processes you have in place.

If you're like a lot of dealers, you're not making money on every repair order. So where is that hard-earned money slipping through your fingers?

One of the first things to examine is how your techs are spending their time. How much of their day is wasted rolling bikes in and out of service bays, hiking them on the lifts and gathering tools. While its only five minutes here and another ten there, when you add it up, a considerable amount of your techs' hourly wages aren't going into actual repairs.

Invest in a second lift per tech and have a service assistant who isn't getting the prime pay rolling bikes and setting up the workstations; after a tech completes one RO he can seamlessly move to the next. It may seem like an investment on the onset, but the increase in productivity will reflect itself in your profitability.

To really make money in your service department, though, you need to perfect customer interaction.

If you don't have an appointment system in place, no customer is going to take you seriously. First, get as much information over the phone as you possibly can. This begins building customer confidence, and it helps assure you have every part in stock to complete the RO in a timely fashion once the bike arrives at the shop.

Your service department needs to be as clean, organized and professional as its parallel automotive peer, or your customers are not going to have confidence in your shop. As Bill the service advisor does at Pete's Toyota World, you need to start every service visit with the same basic process: Confirm and collect your customer's information as well as a detailed history of the unit. Review the vehicle history with your client if the bike has been in your shop before, point out service items that are coming due. Not only will this build your credibility with the customer, it will increase your average RO ticket price.

The next step is a thorough walk-around of the unit. Using a check-list you'll later share with your customer, complete a detailed visual inspection of the unit and have your customer sign off on it. I'd even take this inspection one step further by snapping a digital photo of each side of the bike. This process will not only build the perceived value and add service items to the RO, but it will also protect you from customer complaints. You'll have proof that your customer's fairing was indeed scratched when he brought it in because he will have signed off on it.

Finally, it's time to ask for the service sale. This is the time to make a P&A sale on a co...

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