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Small Business Consultants Sioux City IA

This page provides relevant content and local businesses that can help with your search for information on Small Business Consultants. You will find informative articles about Small Business Consultants, including "Selling Service". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Sioux City, IA that can help answer your questions about Small Business Consultants.

Western Iowa Tech SBDC
(712) 274-6454
4647 Stone Ave, PO Box 5199
Sioux City, IA
 
Associated Business Service
(712) 258-2737
1705 Ross St
Sioux City, IA
 
North Iowa Area SBDC
(641) 422-4342
500 College Drive
Mason City, IA
 
Kirkwood SBDC
(319) 377-8256
3375 Armar Drive
Marion, IA
 
Indian Hills SBDC
(641) 683-5127
651 Indian Hills Dr,
Ottumwa, IA
 
Small Business Development Center
(712) 274-6400
4647 Stone Ave
Sioux City, IA
 
Iowa SBDC
(515) 294-2030
2321 N Loop Dr, Ste 202
Ames, IA
 
Iowa State University SBDC
(515) 296-7828
2501 N Loop Dr, Bldg 1, Ste 1615
Ames, IA
 
Iowa Western SBDC
(712) 256-6552
21915 Cessna Ave
Council Bluffs, IA
 
Northwest Iowa SBDC
(712) 262-4213
1900 Grand Ave, Ste B-1
Spencer, IA
 

Selling Service

With more used units on the road and fewer new units going out your doors, it's crucial to capitalize on your service department.

On a related note, MPN assistant editor Doug Dalsing takes a look at today's top tools this month on page 15. While these modern conveniences will help your team spin their wrenches a little more efficiently, service department profitability comes down to the processes you have in place.

If you're like a lot of dealers, you're not making money on every repair order. So where is that hard-earned money slipping through your fingers?

One of the first things to examine is how your techs are spending their time. How much of their day is wasted rolling bikes in and out of service bays, hiking them on the lifts and gathering tools. While its only five minutes here and another ten there, when you add it up, a considerable amount of your techs' hourly wages aren't going into actual repairs.

Invest in a second lift per tech and have a service assistant who isn't getting the prime pay rolling bikes and setting up the workstations; after a tech completes one RO he can seamlessly move to the next. It may seem like an investment on the onset, but the increase in productivity will reflect itself in your profitability.

To really make money in your service department, though, you need to perfect customer interaction.

If you don't have an appointment system in place, no customer is going to take you seriously. First, get as much information over the phone as you possibly can. This begins building customer confidence, and it helps assure you have every part in stock to complete the RO in a timely fashion once the bike arrives at the shop.

Your service department needs to be as clean, organized and professional as its parallel automotive peer, or your customers are not going to have confidence in your shop. As Bill the service advisor does at Pete's Toyota World, you need to start every service visit with the same basic process: Confirm and collect your customer's information as well as a detailed history of the unit. Review the vehicle history with your client if the bike has been in your shop before, point out service items that are coming due. Not only will this build your credibility with the customer, it will increase your average RO ticket price.

The next step is a thorough walk-around of the unit. Using a check-list you'll later share with your customer, complete a detailed visual inspection of the unit and have your customer sign off on it. I'd even take this inspection one step further by snapping a digital photo of each side of the bike. This process will not only build the perceived value and add service items to the RO, but it will also protect you from customer complaints. You'll have proof that your customer's fairing was indeed scratched when he brought it in because he will have signed off on it.

Finally, it's time to ask for the service sale. This is the time to make a P&A sale on a co...

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